Refund policy

We have a 60 day return policy. You have 60 days after receiving your item to request a return.

Wear it. Stack it with your watch, take it out at night, see how it lives with your fits. We only ask that the item is not damaged beyond normal wear, and that you have your receipt or proof of purchase.

Lifetime Guarantee: Every Pavé Supply piece is covered for life against tarnishing, fading, a broken clasp or a lost stone under normal wear. If it happens, email help@pave-supply.com with your order number and a photo of the piece, and we will send you a replacement of the same item free of charge, shipping included. The guarantee covers the original buyer with proof of purchase. It does not cover loss, theft, or damage caused by misuse, such as crushing, cutting, or exposure to chlorine and harsh chemicals.

How to start a return: Email help@pave-supply.com with your order number and reason. Once approved, we will send instructions. Return shipping is the customer's responsibility (use a tracked service). Items sent back without prior approval will not be accepted.

Damaged or wrong items: Contact us immediately. If the item is defective or damaged, we cover return shipping and make it right after review.

Non returnable: Gift cards, personalized or engraved pieces, and earrings, for hygiene reasons. Personalized pieces and earrings are still covered by the Lifetime Guarantee.

Refunds: After we receive and inspect your return, refunds go to the original payment method within 10 business days (your bank may need extra time). If 15 or more business days pass since approval, email help@pave-supply.com.

Contact: help@pave-supply.com, we reply within 24h.